Refund Policy

Products on Kaptik are sold by independent Sellers, so refund decisions belong to the Seller you bought from. This page explains how the process works and what Kaptik enforces on the platform side.

1. Asking for a refund

• Contact the Seller first — their email is on your receipt, and their storefront may state its own refund terms (e.g. "14 days, no questions asked"). Sellers must honour any refund terms they advertise.
• If a Seller does not respond within a reasonable time, contact us at support@kaptik.com with your order details and we will follow up.

2. What happens when a refund is issued

• The full charge is reversed to your original payment method, typically appearing in 5–10 business days.
• Access granted by the order is revoked at the same time: download links stop working, course and membership access ends, license keys are deactivated, booked sessions are canceled, and bundle or add-on items purchased in the same checkout are refunded and revoked with it.

3. Bookings

If a Seller cancels your booked session, you are entitled to a full refund or a rescheduled session, your choice. If you miss a session without notice, whether to refund is the Seller's call.

4. Consumer law

Nothing here limits rights you cannot waive — including remedies under the Australian Consumer Law for products that are faulty, not as described, or not delivered. Where such rights apply, they override a Seller's stated policy.

5. Chargebacks

You can always dispute a charge with your card issuer, but please try the Seller and us first — chargebacks take weeks and revoke your product access while open. Fraudulent chargebacks may lead to account or purchase restrictions.